Terms & Conditions

Bookings Information

Please arrive 15 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.

Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.

Our Guarantees

We provide a 7-day guarantee with our work. For example, if a nail has been chipped or broken within 7 days of having them done this will be repaired free of charge.

Cancellations

Please note 24 Hours notice is required for all cancellations, otherwise, 50% of the total treatment price will be charged, if we are unable to re-sell the reserved treatment time.

Cancellations should be made by calling us on 0208 230 3576. You will need to email us your full name, amount paid and the last 4 digits of your payment card so we can identify and process the refund. Refund can take between 5-10 working days.

IMPORTANT: The deposit is non-refundable and non transferable if the booking is cancelled within 24 hours of appointment time.

Purchase of Retail Products

Beauty products must be paid for in full at the time of purchase or order.

Gift Vouchers

Gift Vouchers are non-refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for services only during our working hours. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers. Gift Vouchers cannot be redeemed against aesthetic treatments.

Price Alteration

We reserve the right to alter prices without prior notice.

Smoking

Please note that it is illegal to smoke anywhere in the Salon.

Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.

Medical Conditions

Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

Mobile Phones

In the interest of the comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.

Children

No children under the age of 12 is allowed in the salon due to insurance purposes, as well as harsh chemical smells and hazardous products which is held and used inside of the salon.

Payment

Most credit and debit cards are accepted, American Express, cash or cheque. A deposit will be taken when you book online. The final balance will be due upon appointment completion. If you fail to turn up to the appointment, you will not be refunded the deposit.

Patch Testing

Patch testing required for clients who have never had eyelash extensions.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.